Online sales, e-commerce and product delivery have emerged as an important aspect of business operations over the last few years. For those businesses who have made that transition (or want to make it) there are important considerations. Such as:
- service level
- cost
- time investment
- product features
- quality of experience for your customers
When deciding how you will have your product delivered, it is important to distinguish between a freight broker and an asset-based courier partner.
Asset-based courier partner
An asset-based courier partner offers service tailored to your needs. This saves you the cost and time that would otherwise be required to deliver the product yourself. A significant investment is made by the courier partner to understand your needs and provide efficient, detail oriented and timely service to both you and your customer base. Product delivery is both transparent and accountable to ensure items arrive safely and on time.
Freight brokers
By contrast, a freight broker does not have these features. This often leads to negative experiences including late packages, damaged goods and low to average customer experience.
Why you should choose an asset-based courier partner for your business
To ensure a consistent positive experience, look for an asset-based courier partner who specializes in providing a service customized to your business goals. They should work to understand your delivery needs and implement efficient processes that are cost effective, and service focused. Their goal should be to provide a delivery service that is easy to understand and saves you time that you can now use to focus on other aspects of your business.
Look for an asset-based courier that offers final mile and middle mile delivery in their fleet of both dry and refrigerated vehicles to both commercial and residential customers.
A true asset-based courier partner must be accountable to you. Their staff should be trained to safely handle packages and to provide a high level of service to your customers. These types of advanced couriers offer track and trace features including email or text notification to customers with delivery updates and return package pickup from your customers.
As an asset based courier partner, Simplify Supply Chain Solutions offers you a high level of service in a manner that is efficient and designed to deliver quality to your customers. Contact us today to find out what we can do for you!
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How to track your shipment
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